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WHOOP Troubleshooting

Solutions for common issues when using WHOOP with Wellpipe.

Connection Issues​

"WHOOP not connected"​

Symptoms: Dashboard shows WHOOP as disconnected, or AI says it can't access your data.

Solutions:

  1. Go to your Wellpipe dashboard
  2. Check if WHOOP shows "Connected" status
  3. If disconnected, click Connect and re-authorize
  4. If connected but not working, try Disconnect then Connect again

"Token expired"​

Symptoms: Dashboard shows token expiry warning, queries stop working.

Solutions:

  1. Click Reconnect in the dashboard
  2. Authorize on WHOOP again
  3. Your new token will be valid for 7 days

Authorization Failed​

Symptoms: WHOOP's authorization page shows an error, or you're redirected back without connecting.

Solutions:

  1. Clear browser cookies for whoop.com
  2. Try an incognito/private browser window
  3. Make sure you're logging into the correct WHOOP account
  4. Check that your WHOOP membership is active
  5. Try a different browser

Data Issues​

"No data available"​

Symptoms: AI says there's no data, or returns empty results.

Possible causes:

  1. Data not synced yet - WHOOP processes data after you wake up (15-30 min delay)
  2. Date range has no data - Try a different time period
  3. New WHOOP user - Need at least one night of sleep for data
  4. Connection issue - Token may need refreshing

Solutions:

  1. Wait for WHOOP to sync (check the WHOOP app first)
  2. Try asking about a different date range
  3. Verify your connection in the dashboard

"Missing recent data"​

Symptoms: Old data works, but recent data is missing.

Possible causes:

  1. WHOOP hasn't synced to cloud yet
  2. Your WHOOP band is out of battery
  3. Phone hasn't synced with WHOOP servers

Solutions:

  1. Open the WHOOP app and wait for it to sync
  2. Check your WHOOP band battery
  3. Ensure your phone has internet connectivity

Stale or Outdated Data​

Symptoms: Data seems old or doesn't match what you see in the WHOOP app.

Solutions:

  1. Wellpipe fetches data on-demand from WHOOP's API
  2. If WHOOP app shows newer data, give it 5-10 minutes to propagate
  3. Try disconnecting and reconnecting your WHOOP

AI Assistant Issues​

"I don't have access to health data tools"​

Symptoms: Claude/ChatGPT doesn't seem to know about Wellpipe tools.

For Claude Desktop:

  1. Check your claude_desktop_config.json file
  2. Verify the Wellpipe MCP configuration is correct
  3. Restart Claude Desktop (Cmd+Q on Mac, not just close window)
  4. Look for the tools icon (hammer) in Claude

For ChatGPT:

  1. Make sure you're using your Custom GPT (not regular ChatGPT)
  2. Verify the Action was added correctly
  3. Check that authentication (API key) is configured

"Rate limit exceeded"​

Symptoms: Error message about too many requests.

Solutions:

  1. Check your usage in the Wellpipe dashboard
  2. Free tier allows 1,000 requests/month
  3. Consider upgrading to Pro for unlimited requests
  4. Reduce query frequency

Wrong Data Returned​

Symptoms: AI returns data that doesn't match what you asked for.

Solutions:

  1. Be more specific in your question
  2. Include dates: "How did I sleep last night (December 20th)?"
  3. Try breaking complex questions into simpler ones

Account Issues​

Wrong WHOOP Account Connected​

Symptoms: Data belongs to a different person, or you connected a family member's account.

Solutions:

  1. Click Disconnect in the Wellpipe dashboard
  2. Clear cookies for whoop.com in your browser
  3. Click Connect and log into the correct WHOOP account
  4. Alternatively, use an incognito window to connect

WHOOP Membership Expired​

Symptoms: Authorization fails or stops working.

Solutions:

  1. Verify your WHOOP membership status
  2. Renew your WHOOP subscription
  3. Re-authorize in Wellpipe after renewing

Getting Help​

If you've tried these solutions and still have issues:

  1. Check WHOOP first - Make sure data appears in the WHOOP app
  2. Check Wellpipe dashboard - Verify connection status and token expiry
  3. Try reconnecting - Disconnect and reconnect often fixes issues
  4. Check API status - WHOOP occasionally has outages

Still stuck?​