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Garmin Connect Troubleshooting

Solutions for common issues when using Garmin Connect with Wellpipe.

Connection Issues​

"Invalid credentials"​

Symptoms: Connection fails with invalid username or password error.

Solutions:

  1. Verify you're using the correct email address
  2. Try logging into connect.garmin.com directly to confirm credentials
  3. Check for typos in your email or password
  4. If using a password manager, try typing the password manually
  5. Reset your Garmin password if you've forgotten it

"MFA code invalid"​

Symptoms: MFA verification fails even with correct code.

Solutions:

  1. Make sure you're entering the most recent code
  2. Check that your authenticator app's time is synced
  3. Try the backup codes if available
  4. Wait for a new code cycle (usually 30 seconds)
  5. Verify MFA is set up correctly in your Garmin account settings

"MFA code not received"​

Symptoms: No MFA code arrives via email.

Solutions:

  1. Check your spam/junk folder
  2. Wait a few minutes - email delivery can be delayed
  3. Verify your email is correct in Garmin account settings
  4. Try using an authenticator app instead of email
  5. Check if your email provider is blocking messages

Connection Timeout​

Symptoms: Connection hangs or times out.

Solutions:

  1. Check your internet connection
  2. Verify Garmin Connect is accessible at connect.garmin.com
  3. Try again in a few minutes
  4. Clear browser cache and retry
  5. Check if Garmin is experiencing service issues

Data Issues​

"No data available"​

Symptoms: AI says there's no data, or returns empty results.

Possible causes:

  1. Data not synced yet - Your Garmin device hasn't synced to the cloud
  2. Date range has no data - Try a different time period
  3. New Garmin user - Need at least one day of data
  4. Connection issue - Token may need refreshing

Solutions:

  1. Open the Garmin Connect app and sync your device
  2. Wait a few minutes for data to propagate
  3. Try asking about a different date range
  4. Verify your connection in the dashboard

"Missing recent data"​

Symptoms: Old data works, but recent data is missing.

Possible causes:

  1. Garmin device hasn't synced recently
  2. Device battery is dead
  3. Bluetooth connection issues between device and phone
  4. Phone hasn't synced with Garmin servers

Solutions:

  1. Open the Garmin Connect app and force a sync
  2. Charge your Garmin device
  3. Restart Bluetooth on your phone
  4. Ensure the Garmin Connect app has internet access

"Data doesn't match Garmin app"​

Symptoms: Numbers differ between Wellpipe and Garmin Connect app.

Possible causes:

  1. Sync timing differences
  2. Garmin recalculated metrics after initial sync
  3. Different time zones or date boundaries

Solutions:

  1. Wait for data to fully sync
  2. Check that time zones match
  3. Refresh your Wellpipe connection

Authentication Issues​

Token Expired​

Symptoms: Queries stop working, dashboard shows connection warning.

Solutions:

  1. Go to your Wellpipe dashboard
  2. Click Reconnect on the Garmin card
  3. Enter your credentials again
  4. Complete MFA if required

Note: Garmin tokens typically last ~1 year, so this should be rare.

"Rate limit exceeded"​

Symptoms: Error about too many requests to Garmin.

Solutions:

  1. Wait a few minutes and try again
  2. Garmin limits API requests - this is temporary
  3. Reduce how frequently you're querying

AI Assistant Issues​

"I don't have access to Garmin tools"​

Symptoms: Claude/ChatGPT doesn't recognize Garmin-related requests.

For Claude Desktop:

  1. Check your claude_desktop_config.json file
  2. Verify the Wellpipe MCP configuration includes Garmin tools
  3. Restart Claude Desktop completely
  4. Look for the tools icon in Claude

For ChatGPT:

  1. Make sure you're using your Custom GPT
  2. Verify the Action is configured correctly
  3. Check that authentication is set up

Wrong Data Returned​

Symptoms: AI returns data that doesn't match what you asked for.

Solutions:

  1. Be more specific in your question
  2. Include dates: "How did I sleep last night (December 20th)?"
  3. Specify you want Garmin data if you have multiple providers connected
  4. Try breaking complex questions into simpler ones

Device-Specific Issues​

Sleep Not Tracked​

Symptoms: No sleep data appears.

Possible causes:

  1. Sleep tracking disabled on device
  2. Device wasn't worn during sleep
  3. Sleep wasn't detected automatically

Solutions:

  1. Enable sleep tracking in Garmin Connect settings
  2. Wear your device to bed
  3. Set sleep schedule in Garmin Connect
  4. Manually log sleep if auto-detection fails

Heart Rate Gaps​

Symptoms: Missing heart rate data during the day.

Possible causes:

  1. Poor device fit
  2. All-day heart rate disabled
  3. Device battery was low

Solutions:

  1. Tighten your device strap
  2. Enable all-day heart rate monitoring
  3. Keep device charged

Activities Not Appearing​

Symptoms: Workouts don't show up in Wellpipe.

Solutions:

  1. End and save the activity on your device
  2. Sync your device with the Garmin Connect app
  3. Check that the activity appears in Garmin Connect first
  4. Wait a few minutes for sync to complete

Account Issues​

Wrong Account Connected​

Symptoms: Data belongs to someone else or a different account.

Solutions:

  1. Click Disconnect in the Wellpipe dashboard
  2. Click Connect and log into the correct account
  3. Make sure you're using the right email address

Garmin Account Locked​

Symptoms: Connection fails with account lock message.

Solutions:

  1. Wait 30 minutes for the lock to expire
  2. Reset your password at connect.garmin.com
  3. Contact Garmin support if the issue persists

Getting Help​

If you've tried these solutions and still have issues:

  1. Check Garmin first - Make sure data appears in the Garmin Connect app
  2. Check Wellpipe dashboard - Verify connection status
  3. Try reconnecting - Disconnect and reconnect often fixes issues
  4. Check service status - Garmin occasionally has outages

Still stuck?​